An emergency assistance service is active in the University of Trento premises in accordance with the “Regulations for the On-call Service” intended to prevent and resolve problems that may affect members of the entire university community (Rector's Decree no. 1 of 7 January 2010).

The service is guaranteed by members of staff who have been trained specifically in dealing with situations that may arise. 

In general, the service aims to safeguard the University's assets and guarantee that optimal conditions are maintained for its users. The service aims to guarantee timely intervention in the event of:

• intrusions and damage to property
• malfunctions of systems in the buildings
• protection of people who frequent the premises outside of ordinary opening hours.

The service is activated:

• automatically in the event that the security systems detect the presence of unauthorized persons inside the premises
• by calling +39 320 4355624 for the city campus and +39 320 4355625 for the Collina, Mattarello and Rovereto campuses, in the event that assistance or support needs to be requested.

In University buildings, a sign is displayed with the above-mentioned numbers for requesting assistance. They are active on the following days and times:

• Monday: from 2.30 pm to 7.30 am
• Tuesday - Wednesday - Thursday: from 6.00 pm to 7.30 am of the following day
• from 2.30 pm on Friday to 7.30 am on Monday

The emergency assistance service is organised in conjunction with the Security Service provided by the Cittadini dell'Ordine – Südtiroler Ronda company. In the event of an alarm (intrusion and/or fire), the operations center is alerted and intervenes directly at the site to support the University staff member on-call.

In each site where an intrusion and/or fire alarm system has been installed, the system is activated automatically at the end of the working day.

In order to guarantee the usability of the sites 24 hours a day without compromising safety, directors and managers can authorize access to the sites, or part of them, using dedicated routes, to guarantee that institutional activities may continue uninterrupted.

In general, the service supports the various users in situations of emergency and need regardless of the cause. If the service is triggered due to carelessness, incorrect application of the procedures or rules of the offices, or an unjustified urgency on the part of the applicant, the cost of the intervention will be charged directly to the person, who will be notified in writing.